{"id":16206,"date":"2026-03-17T12:13:51","date_gmt":"2026-03-17T06:43:51","guid":{"rendered":"https:\/\/www.fast2sms.com\/help\/?p=16206"},"modified":"2026-03-21T11:11:40","modified_gmt":"2026-03-21T05:41:40","slug":"create-free-whatsapp-live-chat-agent-with-fast2sms","status":"publish","type":"post","link":"https:\/\/www.fast2sms.com\/help\/create-free-whatsapp-live-chat-agent-with-fast2sms\/","title":{"rendered":"Create Free WhatsApp Live Chat Agent with Fast2SMS"},"content":{"rendered":"<p><span style=\"font-family: arial, helvetica, sans-serif\">Nowadays, solo founders are coming up and in 20-24 around 35% of businesses are handled by a single founder which means to handle sales, marketing, support, product design and what not. So, a single founder cannot be available for every task and as a consequence will be frustrated. On the other hand, if a founder has a team for handling different activities then the workflow will be more smoother.\u00a0<\/span><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Fast2SMS brings you a chat agent that helps you create multiple agents to manage your WhatsApp Live Chat. These agents can log in to the panel and respond to customers which are assigned to them. We provide two types of roles in our domain:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Admin:<\/strong> Admins have full accessibility of all the chats received on your WhatsApp number and RCS. Admins have permissions which are listed below:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To view all the incoming WhatsApp chats and RCS chats.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To assign chats to other agents.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To give reply to any chat.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To manage conversations across WhatsApp live chat and RCS chats.<\/span><\/li>\n<\/ul>\n<\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Agent:<\/strong> Access of agents are limited and designed for team members who handle conversations assigned to them. Agents have permissions which are listed below:<\/span>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To view only the chats assigned to them by the Admin.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">To reply to the assigned chats only.<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">But they cannot manage or assign chats to other agents.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong><span style=\"font-family: arial, helvetica, sans-serif\">Agent Login Panel<\/span><\/strong><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">To have better control, agents log in through a separate login panel which differs a little bit from the dashboard of Fast2SMS.<\/span><\/p>\n<p><span style=\"color: #993300\"><strong><span style=\"font-family: arial, helvetica, sans-serif\">Link to the Agent Login is pasted below:<\/span><\/strong><\/span><br \/>\n<a href=\"https:\/\/www.fast2sms.com\/agent\"><span style=\"font-family: arial, helvetica, sans-serif\">https:\/\/www.fast2sms.com\/agent<\/span><\/a><\/p>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Once agents log in through panel, they can only see the live chats of WhatsApp and RCS chats. But Agents will not be having access to other features of Fast2SMS like:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Account dashboard<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">SMS services<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">WhatsApp campaign features<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Account balance<\/span><\/li>\n<li><span style=\"font-family: arial, helvetica, sans-serif\">Any other menus or account settings<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">This type of restricted access helps prevent unauthorized access and ensures support agents can have one pointed focus on handling conversations with customers without accessing other features.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-16269\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4.png\" alt=\"\" width=\"6381\" height=\"3213\" srcset=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4.png 6381w, https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4-300x151.png 300w, https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4-1024x516.png 1024w, https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4-768x387.png 768w, https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4-1536x773.png 1536w, https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/Untitled-design-4-2048x1031.png 2048w\" sizes=\"(max-width: 6381px) 100vw, 6381px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><strong><span style=\"font-family: arial, helvetica, sans-serif\">Chat Assignment<\/span><\/strong><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">Currently, chats are assigned by the admins manually and once the chats are assigned the agent will be able to view and respond to those chats. This helps all the conversations organized and allows teams to manage customer queries efficiently. Also, agents with admin access can assign chats to other admin users in addition to standard agent assignment.\u00a0<\/span><\/p>\n<h4>Admin-to-Admin Assignment<\/h4>\n<p>Admin users can:<\/p>\n<ul>\n<li>Assign chats to agents.<\/li>\n<li>Assign chats to other admins.<\/li>\n<\/ul>\n<div style=\"width: 678px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-16206-1\" width=\"678\" height=\"369\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/3\u670821\u65e5.mp4?_=1\" \/><a href=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/3\u670821\u65e5.mp4\">https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/03\/3\u670821\u65e5.mp4<\/a><\/video><\/div>\n<h3><strong><span style=\"font-family: arial, helvetica, sans-serif\">Upcoming Feature &#8211; Auto Chat Assignment<\/span><\/strong><\/h3>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">We are currently working on Auto Chat Assignment feature to make management of chats more efficient. With this feature, chats will be automatically distributed among available agents based on predefined programs. This will distribute higher volume of chats equally to all the support agents ensuring easy handling.\u00a0<\/span><\/p>\n<h3><strong><span style=\"font-family: arial, helvetica, sans-serif\">In Short&#8230;<\/span><\/strong><\/h3>\n<table style=\"width: 50.6911%\">\n<thead>\n<tr>\n<th style=\"text-align: center;width: 17.1233%\"><span style=\"font-family: arial, helvetica, sans-serif\">Role<\/span><\/th>\n<th style=\"text-align: center;width: 34.7304%\"><span style=\"font-family: arial, helvetica, sans-serif\">Chat Access<\/span><\/th>\n<th style=\"text-align: center;width: 18.6942%\"><span style=\"font-family: arial, helvetica, sans-serif\">Assign Chats<\/span><\/th>\n<th style=\"text-align: center;width: 27.6256%\"><span style=\"font-family: arial, helvetica, sans-serif\">Reply to Chats<\/span><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"text-align: center;width: 17.1233%\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Admin<\/strong><\/span><\/td>\n<td style=\"text-align: center;width: 34.7304%\"><span style=\"font-family: arial, helvetica, sans-serif\">All chats<\/span><\/td>\n<td style=\"text-align: center;width: 18.6942%\"><span style=\"font-family: arial, helvetica, sans-serif\">Yes<\/span><\/td>\n<td style=\"text-align: center;width: 27.6256%\"><span style=\"font-family: arial, helvetica, sans-serif\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"text-align: center;width: 17.1233%\"><span style=\"font-family: arial, helvetica, sans-serif\"><strong>Agent<\/strong><\/span><\/td>\n<td style=\"text-align: center;width: 34.7304%\"><span style=\"font-family: arial, helvetica, sans-serif\">Only assigned chats<\/span><\/td>\n<td style=\"text-align: center;width: 18.6942%\"><span style=\"font-family: arial, helvetica, sans-serif\">No<\/span><\/td>\n<td style=\"text-align: center;width: 27.6256%\"><span style=\"font-family: arial, helvetica, sans-serif\">Yes<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-family: arial, helvetica, sans-serif\">If you need help setting up agents or managing WhatsApp live chat or RCS then please feel free to reach out to our FAST2SMS support team for further assistance.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nowadays, solo founders are coming up and in 20-24 around 35% of businesses are handled by a single founder which means to handle sales, marketing, support, product design and what not. So, a single founder cannot be available for every task and as a consequence will be frustrated. On the other hand, if a founder [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Create Free WhatsApp Live Chat Agent with Fast2SMS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fast2sms.com\/help\/create-free-whatsapp-live-chat-agent-with-fast2sms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create Free WhatsApp Live Chat Agent with Fast2SMS\" \/>\n<meta property=\"og:description\" content=\"Nowadays, solo founders are coming up and in 20-24 around 35% of businesses are handled by a single founder which means to handle sales, marketing, support, product design and what not. 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