ILDO (International Long Distance Operator) leakage<\/strong> occurs when SMS traffic intended for international brands or entities<\/strong> is sent using DLT-approved Headers, Templates, or Entity credentials<\/strong> that are authorised only for domestic (India) messaging.<\/p>\n In simple terms, this means that your DLT credentials have either been compromised or misused<\/strong> to send SMS on behalf of an international brand. As per telecom regulations, international SMS traffic must be routed only through authorised ILDO channels.<\/p>\n Since this is considered a serious compliance violation, telecom operators and DLT providers may take immediate action against the associated DLT account.<\/p>\n If ILDO traffic is detected, the following actions may be taken by the operator:<\/p>\n To minimise disruption in your SMS services, we recommend creating new Headers and Templates<\/strong> and getting them approved through your DLT portal.<\/p>\n This is the fastest way to resume SMS communication while the existing blacklisted credentials remain under investigation.<\/p>\n Recommended when:<\/strong><\/p>\n If you want to restore the existing blacklisted Headers and Templates, raise a support ticket with the telecom operator that has blacklisted your DLT credentials and request the following information:<\/p>\n a. ILDO Detection Logs<\/strong><\/p>\n b. International Brand Details<\/strong><\/p>\n c. Supporting Evidence<\/strong><\/p>\n Telecom operators generally require a Cyber Cell Complaint<\/strong> before considering the restoration (whitelisting) of blacklisted Headers and Templates.<\/p>\n The complaint should clearly mention:<\/p>\n Only after reviewing these documents will the operator decide whether the blacklisted credentials can be restored.<\/p>\n
\n<\/div>\nPossible Actions Taken by Telecom Operators<\/h1>\n
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\n<\/div>\nResolution Steps<\/h1>\n
Option 1: Quick Resolution (Recommended)<\/h2>\n
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\n<\/div>\nOption 2: Permanent Resolution<\/h2>\n
Request the Operator to Provide:<\/h3>\n
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\n<\/div>\nMandatory Requirement for Whitelisting<\/h1>\n
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