{"id":17129,"date":"2026-07-27T12:33:48","date_gmt":"2026-07-27T07:03:48","guid":{"rendered":"https:\/\/www.fast2sms.com\/help\/clevertap-webhook-integration\/"},"modified":"2026-07-27T12:33:48","modified_gmt":"2026-07-27T07:03:48","slug":"clevertap-webhook-integration","status":"publish","type":"post","link":"https:\/\/www.fast2sms.com\/help\/clevertap-webhook-integration\/","title":{"rendered":"CleverTap Webhook Integration: Delivery Reports for SMS, WhatsApp and RCS"},"content":{"rendered":"<p>CleverTap decides who gets which campaign and when. Fast2SMS delivers it, over DLT SMS, WhatsApp or RCS. Connecting the two properly needs both directions working: CleverTap sending messages through Fast2SMS, and delivery statuses flowing back into CleverTap so your journeys and analytics know what actually happened. This guide covers both, including the ready-made CleverTap webhook format that makes the return path a two-minute job.<\/p>\n<h2>The two connections you are building<\/h2>\n<ul>\n<li><strong>Outbound:<\/strong> CleverTap fires its campaigns through the Fast2SMS API as a custom provider.<\/li>\n<li><strong>Inbound:<\/strong> Fast2SMS pushes delivery statuses (delivered, failed) back to CleverTap through a webhook, in the exact payload shape CleverTap expects.<\/li>\n<\/ul>\n<h2>Part 1: Send CleverTap campaigns through Fast2SMS<\/h2>\n<p>In the CleverTap dashboard, go to Settings, open the SMS tab and click <strong>Add Provider<\/strong>, then pick <strong>Other (Generic)<\/strong>.<\/p>\n<figure style=\"margin:36px 0;text-align:center;\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2025\/12\/88889.png\" alt=\"Adding an SMS provider in the CleverTap dashboard settings\" width=\"2999\" height=\"1428\" style=\"max-width:100%;height:auto;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 2px 8px rgba(0,0,0,0.06);\" \/><figcaption style=\"font-size:14px;color:#6b7280;margin-top:12px;font-style:italic;\">CleverTap Settings, SMS tab, Add Provider.<\/figcaption><\/figure>\n<p>Configure the provider:<\/p>\n<ul>\n<li><strong>Nickname:<\/strong> Fast2SMS<\/li>\n<li><strong>Request Type:<\/strong> POST<\/li>\n<li><strong>HTTP Endpoint:<\/strong> https:\/\/www.fast2sms.com\/dev\/custom<\/li>\n<li><strong>Headers:<\/strong> authorization = your API key (Dev API section), content-type = application\/json<\/li>\n<\/ul>\n<p>Running a <a href=\"https:\/\/www.fast2sms.com\/help\/white-label-whatsapp-reseller-panel\/\">white label reseller panel<\/a>? Your clients use your own whitelisted endpoint instead, like https:\/\/yourdomain.com\/dev\/custom, so even their CleverTap setup never shows Fast2SMS.<\/p>\n<figure style=\"margin:36px 0;text-align:center;\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2025\/12\/qqqqq.png\" alt=\"CleverTap generic provider configuration with the Fast2SMS endpoint\" width=\"1640\" height=\"1314\" style=\"max-width:100%;height:auto;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 2px 8px rgba(0,0,0,0.06);\" \/><figcaption style=\"font-size:14px;color:#6b7280;margin-top:12px;font-style:italic;\">POST to the dev\/custom endpoint, with your API key in the authorization header.<\/figcaption><\/figure>\n<p>In the Parameters tab, choose type JSON and paste:<\/p>\n<pre style=\"background:#1f2937;color:#e5e7eb;padding:16px;border-radius:8px;overflow-x:auto;font-size:14px;\"><code>{\n  \"route\": \"dlt_manual\",\n  \"requests\": [\n    {\n      \"sender_id\": \"FSTSMS\",\n      \"entity_id\": \"1111111111\",\n      \"template_id\": \"$$TemplateID\",\n      \"message\": \"$$Body\",\n      \"flash\": 0,\n      \"numbers\": \"$$To\"\n    }\n  ]\n}<\/code><\/pre>\n<p>Change only two values: FSTSMS to your DLT sender ID and 1111111111 to your DLT entity ID. The $$ macros are CleverTap&#8217;s own placeholders and must stay exactly as written. Then tick <strong>Batch<\/strong> with parameter name requests and value 1000, send a test with your DLT-approved template ID and full message text, and save.<\/p>\n<figure style=\"margin:36px 0;text-align:center;\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2025\/12\/clevertab-batch.png\" alt=\"CleverTap batch setting with the requests parameter for Fast2SMS bulk sending\" width=\"1743\" height=\"1289\" style=\"max-width:100%;height:auto;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 2px 8px rgba(0,0,0,0.06);\" \/><figcaption style=\"font-size:14px;color:#6b7280;margin-top:12px;font-style:italic;\">Batch on, parameter requests, value 1000: campaigns go out via the bulk API.<\/figcaption><\/figure>\n<p>The original setup walkthrough with every screen is in the <a href=\"https:\/\/www.fast2sms.com\/help\/integrate-clevertap-with-fast2sms\/\">CleverTap integration guide<\/a>. Test fails? Check the Fast2SMS delivery report for the reason; it is usually a template, entity or sender mismatch with the approved DLT content.<\/p>\n<h2>Part 2: Push delivery statuses back with the CleverTap webhook format<\/h2>\n<p>This is the step most integrations skip, and then campaign reports show messages as sent forever. Fast2SMS webhooks have a ready-made <strong>CleverTap format<\/strong>: when creating a webhook, pick your channel under Select Service and choose CleverTap under Select Format. The payload template fills itself with exactly the body CleverTap&#8217;s delivery status endpoint expects:<\/p>\n<figure style=\"margin:36px 0;text-align:center;\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.fast2sms.com\/help\/wp-content\/uploads\/2026\/07\/clevertap-webhook-format.png\" alt=\"Create Webhook screen in Fast2SMS with the ready CleverTap SMS format and payload template\" width=\"1600\" height=\"1215\" style=\"max-width:100%;height:auto;border:1px solid #e5e7eb;border-radius:8px;box-shadow:0 2px 8px rgba(0,0,0,0.06);\" \/><figcaption style=\"font-size:14px;color:#6b7280;margin-top:12px;font-style:italic;\">Select Format: CleverTap. The payload builds itself; you only paste CleverTap&#8217;s callback URL.<\/figcaption><\/figure>\n<pre style=\"background:#1f2937;color:#e5e7eb;padding:16px;border-radius:8px;overflow-x:auto;font-size:14px;\"><code>{\n  \"payloadVersion\": \"1\",\n  \"statuses\": [\n    {\n      \"msgId\": \"{{ request_id }}\",\n      \"status\": \"{{ status }}\",\n      \"timestamp\": \"{{ ts }}\",\n      \"description\": \"{{ description }}\"\n    }\n  ]\n}<\/code><\/pre>\n<p>How the fields map:<\/p>\n<div style=\"overflow-x:auto;\">\n<table style=\"width:100%;border-collapse:collapse;font-size:15px;\">\n<thead>\n<tr>\n<th style=\"border:1px solid #e5e7eb;padding:12px;background:#f3f4f6;text-align:left;\">CleverTap field<\/th>\n<th style=\"border:1px solid #e5e7eb;padding:12px;background:#f3f4f6;text-align:left;\">Filled from<\/th>\n<th style=\"border:1px solid #e5e7eb;padding:12px;background:#f3f4f6;text-align:left;\">Meaning<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>msgId<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>{{request_id}}<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\">The message ID, so CleverTap matches the status to its send<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>status<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>{{status}}<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\">delivered or failed (plus sent, read on WhatsApp and RCS)<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>timestamp<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>{{ts}}<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\">Unix timestamp of the event<\/td>\n<\/tr>\n<tr>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>description<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\"><code>{{description}}<\/code><\/td>\n<td style=\"border:1px solid #e5e7eb;padding:12px;\">Human-readable status or failure reason<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Setup takes four fields: name the webhook, keep event on All (or pick delivered\/failed), paste the callback URL from your CleverTap provider settings as the URL, keep POST with JSON, and Create. Send a test from the Action menu and check the log shows a 2xx response from CleverTap.<\/p>\n<h2>The same trick for WhatsApp and RCS<\/h2>\n<p>The format dropdown follows the service you pick. Select WhatsApp or RCS as the service, choose the CleverTap format, and the same statuses payload reports those channels&#8217; events too, including read receipts. One webhook per channel (you can run up to 10 per channel), and your CleverTap journeys see the full delivery picture across <a href=\"https:\/\/www.fast2sms.com\/help\/whatsapp-message-api\/\">WhatsApp<\/a>, <a href=\"https:\/\/www.fast2sms.com\/help\/bulk-sms-api-india\/\">DLT SMS<\/a> and RCS.<\/p>\n<p>Everything about how webhooks behave (retries, logs, the test button, signing) is in <a href=\"https:\/\/www.fast2sms.com\/help\/how-webhooks-work\/\">how webhooks work<\/a>.<\/p>\n<h2>Frequently asked questions<\/h2>\n<h3>What does the CleverTap webhook format do?<\/h3>\n<p>It pre-builds the delivery-status payload in the structure CleverTap&#8217;s endpoint expects (payloadVersion and a statuses array), so you skip manual payload mapping entirely. Pick the format, paste CleverTap&#8217;s URL, done.<\/p>\n<h3>Where do I get the callback URL to paste?<\/h3>\n<p>From your provider configuration inside CleverTap, which exposes an endpoint for delivery status updates. Paste it as the webhook URL in Fast2SMS.<\/p>\n<h3>Does this work for WhatsApp and RCS campaigns too?<\/h3>\n<p>Yes. Create a webhook per channel and select the CleverTap format for each. WhatsApp and RCS also report sent and read, not just delivered and failed.<\/p>\n<h3>Why do my CleverTap reports show sent but never delivered?<\/h3>\n<p>The return path is missing. Sending works without webhooks, but delivery statuses only reach CleverTap once the webhook from Part 2 is active.<\/p>\n<h3>Can resellers offer this to their clients?<\/h3>\n<p>Yes. Bulk9 resellers use their own whitelisted domain in the CleverTap endpoint (yourdomain.com\/dev\/custom), keeping the integration fully white label. See the <a href=\"https:\/\/www.fast2sms.com\/help\/white-label-whatsapp-reseller-panel\/\">white label panel guide<\/a>.<\/p>\n<h3>What if the test send fails?<\/h3>\n<p>Check the delivery report in your Fast2SMS panel for the exact reason. Most failures are a template ID, entity ID, sender ID or message text that does not match the approved DLT content. Free DLT support can review your setup: <a href=\"mailto:support@fast2sms.com\">support@fast2sms.com<\/a>.<\/p>\n<h2>Close the loop on your campaigns<\/h2>\n<p>Create your free account, connect CleverTap in Part 1, switch on the return path in Part 2, and every campaign report tells the truth.<\/p>\n<p style=\"text-align:center;margin:28px 0;\">\n  <a href=\"https:\/\/www.fast2sms.com\" target=\"_blank\" rel=\"noopener\" style=\"display:inline-block;background:#e63329;color:#ffffff;font-size:20px;font-weight:700;padding:16px 52px;border-radius:40px;text-decoration:none;box-shadow:0 3px 8px rgba(0,0,0,0.22);\">Signup Now<\/a>\n<\/p>\n<p>Questions? Write to <a href=\"mailto:support@fast2sms.com\">support@fast2sms.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Both halves of the CleverTap integration: campaigns sent through Fast2SMS, and delivery statuses pushed back with the one-click CleverTap format.<\/p>\n","protected":false},"author":11,"featured_media":17127,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_focuskw":"CleverTap webhook","_yoast_wpseo_title":"CleverTap Webhook + SMS Integration Guide | Fast2SMS","_yoast_wpseo_metadesc":"Connect CleverTap with Fast2SMS both ways: send campaigns via the API and push delivery statuses back with the ready CleverTap webhook format.","footnotes":""},"categories":[4,25],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CleverTap Webhook + SMS Integration Guide | Fast2SMS<\/title>\n<meta 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