Refund and Cancellation Policy

This Refund/Cancellation Policy is effective for all Fast2SMS users/visitors. Please read the following important Terms of Service Agreement before accessing or using any services made available to user (the client and visitor) by Fast2SMS through https://www.fast2sms.com or mobile app. By accessing or using the services, user acknowledge that he/she carefully read and understood whatever has been listed, and user agree to be bound by these Terms. If user have any questions regarding these Terms of Service please contact us at [email protected]

Refund/Cancellation Policy

Fast2SMS offer 24 hours refund if service is not used. We do not offer refund in any other case like for Failed SMS, Account Block or for wallet balance which is left and unused. Once transaction is initiated by user & money added to Fast2SMS wallet then there will be no refund in future to user’s bank account. All balance in Fast2SMS wallet can only be used for sending Bulk SMS. Our system works on submission basis so you need to pay for each SMS processed from Fast2SMS website/app which includes Failed SMS as well (Blocked numbers are not chargeable). For blocked account Fast2SMS don't offer any refund.

Visitor/User Agreement

Fast2SMS follow all TRAI (Telecom Regulatory Authority of India) rules and regulations and same TRAI rules applicable to all Fast2SMS users. All Fast2SMS users agree on following terms:

• Fast2SMS can change price of SMS without any notification.
• Fast2SMS can force users to complete DLT Registration as per TCCCPR, 2018 for sending Bulk SMS. Fast2SMS can block users account (without refund) if user is not registered in DLT platform.
• Fast2SMS can ask for company documents to verify the ownership of any account, if user is unable to provide such documnets then Fast2SMS have rights to block users account (without refund).
• Fast2SMS don't provide integration help for SMS API, you need to integrate the API yourself in your software/website.
• Fast2SMS can change terms & conditions anytime (without notice).
• Fast2SMS is allowed to store each user data, sent messages and every activity on website/app and no data will be deleted on user’s request. All data and logs will be permanently stored for security reasons.
• After signup Fast2SMS can send alerts, notification or emails to its registered users.
• Provide true, accurate, current and complete information about himself/herself as prompted by the registration form (such information about the "Registration Data") maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If user provide any information that is untrue, inaccurate, not current or incomplete then the Fast2SMS has rights to disable account. Fast2SMS keeps the right to terminate user membership and refuse to provide service/access to the site (without any notice and refund).
• Agree to receive SMS notification from Fast2SMS even if user is in a DND (Do Not Disturb) list. Note: If user does not want to receive SMS from Fast2SMS then user can register his/her number in our “block your number (DND)” feature.
• User is responsible for maintaining the confidentiality of his/her account and password. For restricting access to user computer, user needs to accept responsibility for all activities that occurs under his/her account or password.
• Use of any robotic, automatic, programmed or similar entry methods that are not deemed by the Website to represent legitimate use of the Web Services will void all earnings and result in account suspension.
• Fast2SMS user have to pay all charges which decided by local and national government. Additional charges are mentioned in website as Tax (GST) which is mandatory for each transaction.
• User using Fast2SMS service and face any financial or physical loss then Fast2SMS, its affiliates, officers, employees, and representatives are not responsible for loss.